Returns & Refunds Policy
Last updated:
Your satisfaction is important to us. If you're not completely happy with your purchase, here's how we can help.
Return eligibility
We accept returns within 14 days of delivery. To be eligible, items must be unopened, unused, and in their original packaging. We are unable to accept returns on opened or used products for hygiene reasons.
How to initiate a return
To start a return, please email us at dufthairproducts@gmail.com with your order number and reason for return. We will provide you with return instructions and a return address.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged or we sent the wrong product. We recommend using a tracked shipping service as we cannot be held responsible for items lost in transit.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, please email us at dufthairproducts@gmail.com within 48 hours of delivery with a photo of the issue. We will arrange a replacement or full refund at no cost to you.
Refund processing
Once we receive and inspect your returned item, we will notify you by email. Approved refunds are processed within 5–7 business days back to your original payment method. Please allow additional time for your bank to process the credit.
Non-returnable items
The following items cannot be returned: opened or used products, items purchased on sale or as part of a bundle (unless faulty), and gift cards.
Contact us
For any questions about returns or refunds, please contact us at dufthairproducts@gmail.com or call 1 (868) 298-9180.